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call logs
asked in Users
Distinguish between calls missed because user is on phone vs. not answeredWe are using the new LOB analytics page and liking what we see. One question that we want to answer is when a call is mi...
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Mar 2, 2022 at 9:11am
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2
Answers
asked in Developers
Best way to get ring/wait/hold times and abandoned call stats?I am just beginning my adventure into the Ring Time api. Looks pretty cool.We need to report to our client various break...
0
Feb 22, 2022 at 6:59am
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1
Answer
asked in Developers
RingCentral Webhooks - caller phoneNumber shows extention number instead of actual mobile numberWe have created Webhook Subscription for getting missed calls.We are using "/restapi/v1.0/account/~/telephony/sessi...
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Feb 17, 2022 at 2:31pm
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1
Answer
asked in Developers
Missing data from call logshello, I have instances (approximately 10% of our calls) where the data in From Number/Name of an Outbound call is missi...
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Feb 17, 2022 at 1:34pm
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1
Answer
posted in Developers
Understanding Call related metrics with Call Log and Line of Business Analytics APIsAt RingCentral, we have multiple ways for developers to understand their call performance related information. The two i...
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Feb 4, 2022 at 12:30pm
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posted in Developers
When do calls appear in the Call Log API?You may also be asking yourself, "how long does it take for the call log to update?"
RingCentral has two APIs related t...
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Jan 31, 2022 at 12:43pm
1 likes
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Answers
asked in Users
Option for extension filter not showing.When I go to the call log and hit the filter button to display all filter options, the extension filter does not display...
1
Sep 27, 2021 at 5:20am
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0
Answers
asked in Users
Federated Accounts - Call Log AccessIn the scenario where there are multiple accounts linked together (Account Federation) can a super admin user see the ca...
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Sep 17, 2021 at 7:55am
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1
Answer
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